Chat/Email Customer Support, Data Entry, Appointment Setter

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

My whole career in the BPO and virtual assistance space has really been about making sure people get the help they need, when they need it. Over the years, I’ve jumped into fast-paced environments working with major companies like TaskUs, iQor, TTEC, Concentrix, Active Chase, and Brandlink.
Along the way, I’ve picked up a really strong mix of skills. I’ve handled heavy call volumes, managed live chats and emails, driven sales and upselling, and even tackled technical troubleshooting—like walking customers through smart home devices at SwitchBot or handling reservations on the Aavgo platform.
What really drives me is solving problems and keeping customers happy. I’ve always prided myself on being a quick learner who can adapt to new tools, juggle multiple requests at once, and turn tough situations into positive experiences. Whether it's closing a sale, resolving a complex issue, or just delivering smooth support, I love bringing my best to the team.

Skills & Experience

Skills

A fast learner, Team work, Organizer, industrious worker, Pixel Point POS, Proficient in the use of all Microsoft Office. 2-5 Years

Can do multitask, dedicated and passionate. Loves to give satisfaction to customer 5-10 Years

Data Entry - Encoding Less than 6 Months

A dvanced organizational, interpersonal, written, and oral communications skills 5-10 Years

Customer / CX Support > Email & Chat Management 2-5 Years

Customer / Chat Support 1-2 Years

Experience highlights

Chat / Email Virtual Assistant

Brandlink · April/2025 – Present

• Provided professional chat and email support for SwitchBot customers, assisting with product inquiries, order tracking, returns, and warranty concerns.
• Troubleshot smart home devices including hubs, bots,
curtains and sensors by guiding customers through step-by-step solutions.
• Ensured timely and accurate responses while maintaining a friendly and customer-focused tone.
• Documented customer interactions and escalated complex technical issues when necessary.

Customer Advisor II

Concentrix · April/2022 – Present

• Provided high-quality customer support resulting in consistent 5-star satisfaction ratings.
• Conducted customer surveys and feedback sessions to identify service improvement opportunities.
• Sold DirecTV cable packages and U-Verse internet services, contributing to increased sales revenue.

Virtual Hotel Front Desk Agent

Active Chase Inc. · December/2022 – Present

• Handled guest inquiries, reservations, cancellations, and issue resolution remotely.
• Delivered seamless and personalized guest experiences using hotel management systems.
• Maintained professionalism while managing multiple guest requests simultaneously.
• Ensured guest satisfaction through prompt and effective communication.

Customer Sales Representative

TTEC · January/2019 – Present

• Analyzed customer needs and sales data to improve conversion rates.
• Built strong customer relationships, increasing satisfaction and retention.
• Participated in incentive-based sales programs that boosted team performance.

Customer Service Representative

iQor · February/2018 – Present

• Delivered customer-focused support for T-Mobile accounts.
• Resolved billing, technical, and service-related concerns efficiently.
• Promoted products and services while maintaining customer trust

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