Customer Support Specialist / Virtual assistant / Billing and Logistics Support

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a customer service and sales professional with almost 7 years of experience in the BPO industry, handling calls, chat, and email support. I’ve worked with e-commerce, travel, and logistics accounts, managing high-volume tickets while maintaining strong customer satisfaction.

I also have experience as a Virtual Assistant, handling data entry, scheduling, order management, and customer follow-ups. In addition, I’ve worked in sales roles where I upsold products, handled objections, and helped retain customers.

I’m reliable, detail-oriented, and comfortable working in fast-paced environments.

Tools & Platforms

Social media marketing: Canva, Capcut
CRM Tools: Zoho, Zendesk, Freshdesk, Intercom
E-commerce: Shopify, Recurly, Stripe, Fulfilrite
Tools: Microsoft Office, Google Workspace
Support Channels: Calls, Chat, Email

Skills & Experience

Skills

Customer Support > Chat Support > Email >Inbound Phone Handling 5-10 Years

General Virtual Assistant, Social Media Management, Customer Service Support/Representative, E-commerce, Graphic Design, Video Editing 1-2 Years

Customer Support > Sales Support > Account Retention > Marketing > Executive Assistance 2-5 Years

Experience highlights

Customer Support Specialist – Billing & Logistics

Nexar · August/2022 – /

- Handle 100–150 daily customer support tickets related to billing, logistics, and product
inquiries.
- Process refunds, returns, discount requests, and subscription-related issues.
- Investigate and respond to billing disputes and chargebacks using Stripe and Recurly.
- Review transaction records, order history, and communication logs to gather dispute evidence.
- Provide email and chat support through Intercom while maintaining accurate ticket
documentation.

Administrative Assistant

Remarkable Plumbing and Gas Ltd. (Remote) · September/2021 – Present

- Reconciled invoices and credits using Xero accounting software.
- Managed scheduling, order coordination, and administrative support tasks.
- Handled customer inquiries and provided email support for service requests.
- Supported marketing tasks including social media updates.

Flight Consultant

Student Universe · March/2019 – Present

- Assisted customers with flight reservations and travel planning. Identified affordable
-flight options and alternative routes. Upsold travel add-ons including seat selection,
- baggage coverage, and insurance.

Customer Service Representative

ECE Consulting Group · August/2019 – Present

- Provided inbound and outbound customer service and sales support.
- Assisted customers through email and phone support while maintaining accurate records.
- Performed data entry and customer account updates.

Chat Support Representative

Bali Big Bike · May/2018 – Present

- Handled live chat inquiries using Zendesk.
- Provided product and booking assistance while maintaining professional communication.

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