Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm an experienced Virtual Assistant with over 9 years of experience in customer service, administrative support, scheduling, and daily operations.

My skills include handling customer inquiries via email and messaging, managing schedules and bookings, maintaining records, following up on payments, and keeping operations organized. I'm detail-oriented, dependable, and comfortable managing multiple priorities, working independently, and communicating professionally with clients and team members.

I'm seeking a long-term opportunity where I can use my skills and experience to streamline daily tasks, support business operations, and help teams stay organized and productive.

Skills & Experience

Skills

CRM management 5-10 Years

Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant 5-10 Years

Customer service > Sales Representative > Customer Support 5-10 Years

Email & Phone Support 5-10 Years

*Administrative Support - 5-10 Years

Experience highlights

Virtual Assistant

World Concierge Group · November/2022 – Present

Supported Hawaii-based dog daycare operations through customer service, appointment coordination, and administrative support. Managed customer communications, scheduled appointments, maintained records in ProPetWare, and processed payments.

Virtual Assistant

ACE Prime MKT · December/2021 – Present

Supported health insurance, auto insurance, and real estate campaigns. Completed 100+ outbound calls daily to qualify leads and schedule appointments while maintaining accurate lead records.

Customer Support Representative

Red Pocket Mobile · May/2020 – Present

Assisted 90+ customers daily via phone and chat addressing connectivity, account, and billing concerns. Documented interactions accurately and escalated complex issues appropriately.

Executive Secretary / Virtual Assistant / Transaction Coordinator

MyDesk Virtual Office · April/2019 – Present

Managed executive calendars, coordinated real estate transactions, and provided administrative support to executives. Trained 10 employees on processes and coordinated with buyers, sellers, agents, and lenders.

Customer Support Representative / Universal Agent

Sitel Corporation · December/2015 – Present

Assisted 90+ customers per shift with billing and account inquiries. Resolved complaints professionally, documented interactions, and recognized as Top Agent in first half of 2017.

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