Customer Support Specialist

Verified

$10/hr

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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Customer Support Specialist with over 10 years of experience delivering exceptional service in the travel industry. Skilled in handling customer inquiries, flight reservations, ticket exchanges, cancellations, refunds, hotel bookings, car rentals, and travel itinerary management while ensuring a seamless customer experience.

Known for strong communication, problem-solving, attention to detail, and the ability to remain calm under pressure in fast-paced environments. Experienced in resolving complex customer concerns, coordinating with suppliers, and providing accurate and efficient support.

Skills & Experience

Skills

Administrative Support 5-10 Years

Problem solving ,customer service, time management, attentive to detail 5-10 Years

Travel coordination (booking flights, hotel reservations, and business trip itineraries 5-10 Years

Customer Relationship Management (CRM) Systems (e.g., Salesforce) 5-10 Years

Experience highlights

Servicing Travel Advisor III

CxLoyalty - JPMorganChase · July/2021 – /

Managed end-to-end travel servicing including new bookings, itinerary changes, name corrections, cancellations, and refunds, ensuring accuracy, policy compliance, and timely resolution.
Resolved complex travel-related issues by quickly identifying the most appropriate solution, while effectively managing client relationships and anticipating needs to deliver efficient, customer-focused outcomes.

Customer Care Specialist

Alorica Teleservices Inc. · July/2020 – Present

Performs a variety of transactions ranging from data entry, updating records, invoices
provided end-to-end customer support for subscription and telecom services, including account troubleshooting, signal resets, voicemail settings, and international calling assistance.

Travel Consultant

IGT Technologies Phil Inc. · August/2019 – Present

Skilled in flight ticket issuance and offline escalation handling via Salesforce, ensuring accurate resolution of booking, payment, and traveler concerns.

Travel Consultant

TPPH-FHCS Inc. (Teleperformance) · November/2016 – Present

Manage airline schedule changes, rebook disrupted itineraries, and identify viable flight alternatives in complex scenarios.

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