Customer Success specialist | VA | Copy writer | Sales| Video Editor | SEO | Lead Generation |

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Donita Rose Fortuna. I have over 12 years of customer service experience and 4 years of Virtual Assistant experience, with a background in sales, outbound calling, appointment setting, scheduling, dispatching, and administrative support.

I’ve worked in a **telecommunications account**, a healthcare account, and the home services industry with Handy. I also have skills in **sales, copywriting, social media management, video editing, Canva, CapCut, CRM systems, and Google Workspace**.

I’m proactive, reliable, detail-oriented, and a fast learner. I’m looking for a long-term opportunity where I can contribute my skills and continue to grow.

Skills & Experience

Skills

va 2-5 Years

Copy writing 1-2 Years

Lead Genearation Specialist 2-5 Years

Cusomer service, adminstrative work 10+ Years

Video Editor 2-5 Years

Experience highlights

Customer Success Specialist (Digital Content Subscription Platform Remote)

Yngen Holdings Inc. · September/2024 – Present

Supported a global community of creators via chat, phone, and email, assisting with licensing, accounts, and technical concerns.
Managed support tickets and email automation using Zendesk and Intercom.
Collaborated with cross-functional teams to resolve complex issues and improve customer satisfaction.
Maintained accurate records and provided proactive support to strengthen customer retention.

Freelance Copywriter Self-Employed / Remote

Freelance Copywriter · June/2023 – Present

Created engaging copy for social media, websites, emails, and marketing campaigns.
Wrote clear, persuasive, and customer-focused content.
Researched audiences and products to create relevant messaging.
Proofread and edited content for accuracy, clarity, and tone.
Collaborated with teams to develop effective marketing materials

Virtual Assistant (Remote)

Wheelzy Virtual Assistant. · July/2022 – Present

Virtual Assistant – Auto Services / Vehicle Pickup Coordination
Managed customer appointments and coordinated vehicle pickups with towing companies. Scheduled and dispatched tow drivers while maintaining organized calendars.
Provided phone, email, and chat support and followed up with customers and towing partners. Updated CRM records, monitored job status, and communicated schedule changes.
Handled administrative tasks and resolved customer concerns to ensure smooth operations.

Customer and Dispatch Support

Concentrix (Retail Partner and Home Service) Remote · June/2019 – Present

Delivered excellent digital support for home cleaning, assembly, and installation services purchased through retail partners. Handled customer inquiries via chat, phone, and email using Zendesk, and addressed social media concerns through. Coordinated appointments, resolved issues promptly, and maintained accurate records to ensure a smooth service experience and high customer satisfaction.

Customer Service Representative

Concentrix (Healthcare Account) · August/2015 – Present

Skilled in assisting patients and healthcare providers with inquiries
related to insurance coverage, billing, and medical services. Proficient
in scheduling appointments, verifying insurance information, and
ensuring compliance with healthcare regulations. Experienced in
utilizing electronic health record (EHR) systems to maintain accurate
patient records and facilitate seamless communication between
patients and medical staff.

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