Skills
Data Entry & Management (Excel, Google Sheets, CRM)
2-5 Years
Documentation & Process Improvement
2-5 Years
Customer Support & Email Handling
5-10 Years
Time Management & Deadline Adherence
5-10 Years
Strong Analytical & Communication Skill
5-10 Years
Experience highlights
Data Analyst
RealPage Philippines Inc.
·
June/2024
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/
As a Data Analyst, I engage directly with clients via phone and email to collect, verify, and process critical data for migration. I assist in onboarding, ensuring a seamless transition to new systems while resolving data discrepancies to improve migration accuracy. My role requires attention to detail, strong communication skills, and a deep understanding of data management processes.
Implementation Services Representative
RealPage Philippines Inc.
·
April/2021
–
Present
In this role, I was responsible for converting and processing client data into RealPage systems with high accuracy and compliance. I handled multi-format data, including Excel files, PDFs, and hardcopy documents, ensuring seamless integration into company databases. Adhering to strict data migration protocols, I maintained data integrity and contributed to process improvements that enhanced efficiency and accuracy.
Retail Banking Specialist
JPMorgan Chase & Co.
·
January/2019
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Present
As a Retail Banking Specialist, I assisted customers with various banking transactions, including payments, online banking, and dispute resolution. I provided financial guidance on account management and banking options, ensuring that clients received the support they needed.
Customer Service Representative & Quality Analyst
EXL Service Philippines, Inc.
·
January/2017
–
Present
In this company, I have worked as a Customer Service Representative and Quality Analyst. I handled inquiries related to American Express debit accounts, assisting customers with balance inquiries and transaction issues. I also evaluated customer interactions to ensure service quality met company standards. By providing structured feedback to agents, I helped improve overall customer experience and service delivery, reinforcing best practices and enhancing client satisfaction.
