Skills
Customer service > Sales Representative > Customer Support > Chat Support
5-10 Years
Management
6 Months to 1 Year
Customer Support > Ecommerce > Shopify
6 Months to 1 Year
Conflict Resolution
5-10 Years
Account Management
5-10 Years
Non voice
5-10 Years
Service
2-5 Years
Accounting > Accounts Payable > Billing Support
5-10 Years
Data Entry, Product Listing, Product Research
6 Months to 1 Year
Customer Retention
5-10 Years
- Customer Service
5-10 Years
Case Management
6 Months to 1 Year
Sales & Upselling
5-10 Years
• Technical Troubleshooting
5-10 Years
• Live Chat Support
5-10 Years
Experience highlights
Roadside Assistance Dispatcher & Case Manager
Peak Support
·
January/2025
–
/
Assist customers requesting roadside assistance services. Verify insurance coverage and coordinate with service providers to dispatch towing, lockout, battery, and tire services. Monitor requests and provide updates.
Customer Service Representative
PanAsiatic Solution
·
January/2016
–
Present
Provided live chat support, technical troubleshooting, billing support, and account management. Handled customer retention, sales & upselling, and conflict resolution with documentation of interactions.
