Executive assistant professional with customer service experience

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I possess valuable skills in professional support and exceptional customer service, gained through three years of experience as an executive assistant and six years of experience in customer service. Dedicated and results-driven professional with a proven track record in providing high-level executive support and delivering exceptional customer service. Adept at managing diverse responsibilities in fast-paced environments.

Skills & Experience

Skills

Customer Support 5-10 Years

Executive support, office management, filing and data archieving, scheduled diary management 2-5 Years

Online English as Second Language Tutor 5-10 Years

Experience highlights

Executive Assistant

Toyota Mabolo Cebu, Inc. · November/2021 – Present

Managed confidential information with discretion.
• Coordinated logistics, catering, agendas, and travel for meetings and events.
• Organized executive calendars and scheduled appointments to optimize time.
• Supported business and hospitality needs for corporate partners and staff during meetings and events.
• Screened and responded to calls and emails to support executive correspondence.
• Welcomed visitors, determined the purpose of their visit, and directed them accordingly.

Executive Assistant

Coast Pacific Manufacturing Corporation · April/2019 – Present

• Managed travel expenses and reimbursements for the executive team and senior management.
• Coordinated conferences and monthly meetings.
• Screened calls and emails, responding or directing messages to managers.
• Assisted executives with personal errands.
• Represented executives at meetings.

Online English Tutor

Biboo Global Opportunity · March/2017 – /

•Engaged students in discussions to encourage participation and interaction.
•Adapted instructional materials to meet individual learning needs.
•Taught English grammar and conversational skills for clear communication.
•Designed assessments to track progress and identify areas for improvement.

Customer Service Supervisor

ePerformax Contact Centers & BPO · April/2012 – Present

• Supervised a team to ensure excellent customer service.
• Trained and mentored team members to maintain professionalism and friendliness.
• Provided performance feedback to improve service quality.
• Developed initiatives to enhance customer satisfaction.
• Resolved escalated customer issues to maintain satisfaction.
• Ensured adherence to company policies for consistent service.
• Monitored calls to maintain service standards.
• Created reports to track performance and insights.

Customer Service Representative

ePerformax Contact Centers & BPO · April/2010 – Present

• Responded to customer inquiries by phone and email, ensuring prompt and professional communication.
• Handled escalated complaints, providing effective solutions to maintain customer satisfaction.
• Delivered clear and accurate information on policies and procedures.
• Logged customer interactions and ensured timely resolution of issues.
• Worked closely with teams to address and resolve customer concerns.
• Followed up with customers to confirm complete resolution of issues.

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