Skills
Communication
10+ Years
support
10+ Years
- Customer Service
10+ Years
Problem Resolution
10+ Years
Empathy, Communication skills, Attention to Detail, Multi tasking
10+ Years
Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation
10+ Years
Process Optimization
10+ Years
Customer Service > Payment Processing
10+ Years
Patience, Upselling and Cross-selling, Resilience, Computer Skills, Problem-Solving and Communication skills.
10+ Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
10+ Years
Experience highlights
Customer Service Associate / Senior Process Specialist
Tata Consultancy Services, Incorporated
·
April/2014
–
Present
Resolved customer concerns through expert communication skills. Optimized standard operating procedures and fielded inquiries via email and telephone. Achieved first-call resolutions reducing future call burden.
Systems Executive / Customer Service Representative
Cognizant Technology Solutions, Incorporated
·
October/2013
–
Present
Handled customer inquiries, payments and service requests. Documented and resolved customer service issues. Followed up with customers to verify satisfaction and offer additional support.
Telephone Banker
JP Morgan Chase and Company
·
October/2012
–
Present
Increased bank revenue through upselling products to customers. Resolved duplicate charges and fee issues. Mitigated fraud damage by helping customers dispute charges and navigate bank systems.
Customer Service Representative
24/7 Customer Service Philippines, Incorporated
·
September/2011
–
Present
Followed up with customers for satisfaction checks and additional support. Documented, researched and resolved customer service issues. Built trusting relationships to understand customer needs.
