Workforce Analyst | Data Analyst | Power BI & Excel Reports | VA Operations Support

Verified

$8/hr

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Outline

Looking for Freelance work (8 hours/day) at $8/hour

Associate Degree

English proficiency Conversational

Professional Summary

I help businesses transform complexity into clarity. With a strong background in workforce management, reporting, and operations.

Skills & Experience

Skills

Customer Support 2-5 Years

Office and Administration > Administrative Support 5-10 Years

Office and Administration > Data Analytics 2-5 Years

Office and Administration > Microsoft Excel 5-10 Years

Workforce Analyst / Customer Service Specialist 5-10 Years

Office and Administration > Power BI Less than 6 Months

Office and Administration > PowerApps Less than 6 Months

Experience highlights

Workforce Capacity Planner & Forecaster

Thomson Reuters · December/2024 – /

• Forecasting, capacity planning, interval modeling
• Staffing and coverage analysis
• KPI and performance reporting
• Automated dashboards (Excel & Power BI)
• Attendance, productivity, and SLA insights
• Cross-team coordination and operational recommendations

Workforce Supervisor

VXI Global Holdings Inc · April/2023 – Present

• Overseeing WFM functions (forecasting, scheduling, RTA)
• Guiding and supporting WFM team members
• Strategic capacity planning and workload management
• Ensuring alignment between WFM and Operations
• Delivering reporting packs and analysis for leadership

Workforce Scheduler

VXI Global Holdings Inc · September/2022 – Present

• Building weekly/monthly schedules
• Adjusting for PTO, absenteeism, and operational changes
• Monitoring staffing gaps and recommending fixes
• Maintaining accurate roster and planning tools
• Supporting schedule adherence

WFM Real-time Analyst

VXI Global Holdings Inc · March/2019 – Present

• Intraday monitoring of queues, staffing, and SLAs
• Rapid decision-making during operational spikes
• Reforecasting and real-time schedule adjustments
• Coordinating changes with Operations
• End-of-day intraday performance reports

Technical Support Representative

VXI Global Holdings Inc · January/2016 – Present

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