Skills
Customer service
1-2 Years
Adaptability
1-2 Years
Time management and attention to details
1-2 Years
Team Collaboration Skills
1-2 Years
Experience highlights
Customer Service, Sales, and Operations Manager
ZACK AIRCONDITIONING SERVICES
·
December/2023
–
/
Handle customer inquiries, manage quotations, resolve billing issues, and ensure satisfaction via Gmail, phone, and Viber. Provide product details, generate and follow up on quotations for air conditioning units, and develop sales strategies. Promote products through social media to increase visibility and attract customers. Oversee technician performance and scheduling, and manage the hiring process to build a skilled team.
FRONTLINER (DATA MANAGER)
CEBU CITY GOVERNMENT
·
February/2021
–
Present
Handled a high volume of calls daily, addressing customer inquiries with strong communication and problem-solving skills. Managed data for negative patient results across 80 barangays in Cebu City, ensuring accurate distribution. Worked flexible hours, including nights and weekends. Utilized Microsoft Word and other tools for professional document and communication management. Boosted customer satisfaction by promptly resolving issues.
