Skills
Technical support
2-5 Years
Computer tech Hardware and software
2-5 Years
Ticketing Systems
2-5 Years
Marketing > Content Creation > ChatGPT
Less than 6 Months
Automotive
Less than 6 Months
Experience highlights
Sr. Administrative Assistant III
Department of Public Works and Highways
·
April/2022
–
Present
Setting up Outlook, one drive and configuring Microsoft applications.
Fixing printers and scanners.
Setting up Avaya phone and Network connection.
Archiving all documents from hard copy to soft copy.
Provides administrative support to ensure efficient operation of office.
Answers phone calls, schedules meetings and supports visitors.
Carries out administrative duties such as filing, typing, copying, binding, scanning
etc.
IT Service Desk
Accenture
·
July/2018
–
Present
The IT Service Desk Technician will provide first-line support for IT issues and service requests. This role is critical in ensuring that end-users receive timely and efficient technical support to minimize downtime and maximize productivity. The technician will troubleshoot hardware and software problems, assist with network issues, and maintain accurate records of issues and resolutions.
IT Helpdesk
Forever 21
·
September/2016
–
Present
The IT Helpdesk Technician provides essential technical support and troubleshooting for end-users within the organization. This role is responsible for resolving IT issues promptly and efficiently to ensure smooth operations. The technician will handle a variety of hardware, software, and network issues, and will maintain accurate records of incidents and solutions.
