Skills
Customer service
2-5 Years
Shopify
2-5 Years
Order Management
2-5 Years
Email Support
2-5 Years
eCommerce
2-5 Years
Social Media management
1-2 Years
Canva
1-2 Years
Google Sheets
2-5 Years
Trustpilot
1-2 Years
ChatGPT / AI Tools
1-2 Years
Experience highlights
Ecommerce Customer Support Specialist
Aspire Media B.V.
·
March/2025
–
Present
Managed 50–70+ daily customer inquiries via email and social media. Processed refunds, returns, exchanges, and order modifications in Shopify. Investigated shipping delays, coordinated with logistics partners, managed Trustpilot reviews, and assisted with product listings and store operations.
General Virtual Assistant
Virtual Ally PH
·
August/2025
–
Present
Completed intensive Virtual Assistant training focused on administrative support, email management, scheduling, social media content creation, SOP documentation, and workflow management. Managed daily email communications, created Canva content, maintained organized reports, and supported process improvement initiatives.
Shopify Customer Support & Ecommerce Virtual Assistant
AX Jewelry (Dropshipping Company)
·
January/2024
–
Present
Managed Shopify orders, refunds, returns, exchanges, and customer support. Maintained product listings, inventory updates, supplier coordination, and fulfillment while ensuring excellent customer experience.
Ecommerce Virtual Assistant / Customer Support Specialist
ECalie Business Process Outsourcing Services
·
December/2022
–
Present
Handled 60+ daily customer inquiries via email, chat, and social media. Processed orders, refunds, returns, and exchanges with accuracy. Updated product listings, inventory, and CRM systems while resolving customer concerns and supporting promotional campaigns to improve customer engagement.
Lead Generation & Email Outreach
Viral Agency
·
January/1990
–
Present
Generated 150–300 qualified leads weekly using
contactinfohLog in to see contact information or sign up and LinkedIn. Created personalized email outreach campaigns, maintained CRM records, tracked campaign performance, and collaborated with the sales team to improve lead quality and conversion rates.
