Skills
BPO- customer service representative
2-5 Years
Customer Support > Active Listening
2-5 Years
Marketing > Content Creation > Blogging
6 Months to 1 Year
Virtual Assistance
1-2 Years
Video editing and creator
2-5 Years
Microsoft Apps (Excel, SharePoint, Power Query, Power BI, Forms, Power App, Power Automate)
6 Months to 1 Year
Data Analyst
Less than 6 Months
Power Automate Flow
6 Months to 1 Year
Microsoft Power App
6 Months to 1 Year
Power BI (Reporting & Data Visualization)
6 Months to 1 Year
Experience highlights
Operator & Maintenance
Nestle Tanauan Factory
·
December/2022
–
Present
Provided technical support to customers regarding cable TV services, channel subscriptions, pay-per-view purchases, and internet connectivity issues. Assisted customers in troubleshooting service disruptions, modem and router concerns, signal problems, and account-related inquiries. Delivered effective solutions while maintaining high customer satisfaction and ensuring timely issue resolution. Developed strong technical troubleshooting, communication, and customer service skills in a fast-paced
Customer Service Rep/Data Analyst
Optum United Health Care
·
October/2017
–
Present
Provided customer support for UnitedHealthcare members by assisting with healthcare benefits, claims inquiries, eligibility verification, billing concerns, and policy information. Maintained high standards of customer service while resolving issues efficiently, ensuring compliance with healthcare regulations and company policies. Demonstrated strong communication, problem-solving, and multitasking skills in a fast-paced call center environment.
Customer Service Rep/Technical Support
Alorica
·
January/1990
–
Present
Worked as a Technical Support Representative providing customer assistance for television services, channel package subscriptions, pay-per-view purchases, and broadband internet troubleshooting. Responsible for diagnosing connectivity issues, resolving technical concerns, educating customers on products and services, and ensuring a positive customer experience. This role strengthened my analytical thinking, troubleshooting ability, communication skills, and capability to resolve technical issues
