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Eloise B.

Customer Service_Order Management_Account Management_Sourcing

Verified
$5/hr

Outline

Looking for Part-Time work (4 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced in account and order management, customer service, and training. Proven track record in enhancing client satisfaction.

Skills & Experience

Skills

Customer Support 10+ Years
Training Less than 6 Months
Account Management Support 2-5 Years
Sourcing 6 Months to 1 Year
Order Management 2-5 Years

Experience highlights

Account Manager
Brandripe (remote) · October/2021 – /
o serves as the main point of contact of Brandripe clients.
o reviews design briefs from the client and assigns design requests to a designer.
o Reviews the design and ensure brief has been followed before presenting the design to
the client
o Receives corrections and revisions from clients and coordinates with the designers to
work on the revisions
o Performs upsells and requests quotes
o Responsible for retention
o Sends out monthly invoices to clients who are on manual billing
Sourcing Assistant
Titan Sourcing (remote) · September/2020 – Present
o responsible primarily for sourcing suppliers for target products, confirms specifications, and agrees the best price for a product.
o Source suppliers for target products through contactinfohLog in to see contact information or sign up, contactinfohLog in to see contact information or sign up, and other applicable and preferred platforms.
o Build and maintain good working relationships with identified suppliers to source and agree on the best price for target products.
o Perform appropriate negotiations with all identified suppliers.
o Develop, improve, and manage all sourcing process
Team Supervisor (Taylor Promo Marketing)
Northern Lights Philippines Inc. · April/2019 – /
Trainer, Customer Success
411BPO · January/2018 – Present
o handles training classes for newly hired
o handles Up-Skill training for tenured representatives
o develops, maintains and improves modules and curriculum
o submits daily report and joins deliberation with the operations leaders o joins calibration sessions with the Quality Assurance team
o holds weekly coaching and feedback sessions with the trainees.
Training Program Trainer
Author Solutions Inc. · September/2013 – Present
o handles training classes for newly hired
o develops, maintains and improves program modules, manuals and lesson plans that are
aligned to the company’s objectives
o Develops evaluations, exercises and other activities that will effectively measure or
gauge the trainees understanding of the topics and information discussed, and their
ability to perform their job.
o Submits comprehensive weekly evaluation reports regarding the trainees’ performance o Holds weekly coaching and feedback sessions w
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