Skills
Customer Support
10+ Years
Training
Less than 6 Months
Account Management Support
2-5 Years
Sourcing
6 Months to 1 Year
Order Management
2-5 Years
Experience highlights
Account Manager
Brandripe (remote)
·
October/2021
–
/
o serves as the main point of contact of Brandripe clients.
o reviews design briefs from the client and assigns design requests to a designer.
o Reviews the design and ensure brief has been followed before presenting the design to
the client
o Receives corrections and revisions from clients and coordinates with the designers to
work on the revisions
o Performs upsells and requests quotes
o Responsible for retention
o Sends out monthly invoices to clients who are on manual billing
Sourcing Assistant
Titan Sourcing (remote)
·
September/2020
–
Present
o responsible primarily for sourcing suppliers for target products, confirms specifications, and agrees the best price for a product.
o Source suppliers for target products through
contactinfohLog in to see contact information or sign up,
contactinfohLog in to see contact information or sign up, and other applicable and preferred platforms.
o Build and maintain good working relationships with identified suppliers to source and agree on the best price for target products.
o Perform appropriate negotiations with all identified suppliers.
o Develop, improve, and manage all sourcing process
Team Supervisor (Taylor Promo Marketing)
Northern Lights Philippines Inc.
·
April/2019
–
/
Trainer, Customer Success
411BPO
·
January/2018
–
Present
o handles training classes for newly hired
o handles Up-Skill training for tenured representatives
o develops, maintains and improves modules and curriculum
o submits daily report and joins deliberation with the operations leaders o joins calibration sessions with the Quality Assurance team
o holds weekly coaching and feedback sessions with the trainees.
Training Program Trainer
Author Solutions Inc.
·
September/2013
–
Present
o handles training classes for newly hired
o develops, maintains and improves program modules, manuals and lesson plans that are
aligned to the company’s objectives
o Develops evaluations, exercises and other activities that will effectively measure or
gauge the trainees understanding of the topics and information discussed, and their
ability to perform their job.
o Submits comprehensive weekly evaluation reports regarding the trainees’ performance o Holds weekly coaching and feedback sessions w