Skills
Customer Support
2-5 Years
Cold Calling
6 Months to 1 Year
Appointment Setting
1-2 Years
Email and Chat support representative
1-2 Years
Office and Administration > Calendar Management > Scheduling
6 Months to 1 Year
Technical support
6 Months to 1 Year
1-2 Years
Chat support
1-2 Years
Calendar Management
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
1-2 Years
- Customer Service
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Data & Reporting
1-2 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Meta Process Developer
Genpact
·
January/2025
–
Present
Analyzed and classified cases by severity, impact, and risk. Monitored resolution times and ensured SLA compliance. Improved reporting processes for accurate data.
Escalation Specialist
TDCX
·
January/2023
–
Present
Handled unresolved cases efficiently via chat support. Analyzed complaints to identify core issues and root causes. Delivered clear, professional customer communication.
Virtual Assistant
PDH
·
January/2022
–
Present
