Skills
Virtual Assistance
2-5 Years
Technical Support Engineer / IT Support Remote
6 Months to 1 Year
Experience highlights
Technical Support Engineer Level I
Calltek Inc.
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January/2026
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/
Managed network monitoring and technical support for digital signage networks across multiple retail locations using MagicInfo, Navori, and TeamViewer platforms. Resolved critical display issues including hardware power failures, content playback errors, software bugs, and internet connectivity disruptions. Documented, tracked, and updated system issues from intake to resolution utilizing the ServiceNow ticketing platform. Conducted inbound and outbound phone, chat, and email support to guide on
Medical Record Reviewer
Kings County House Calls
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November/2024
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Present
Maintained strict data confidentiality and compliance with healthcare documentation standards using Novoclinical software. Communicated directly with healthcare providers to clarify or correct patient chart details, ensuring technical accuracy. Organized digital filing systems and managed administrative database reports efficiently under tight deadlines.
Virtual Asisstant
Freelance Virtual Assistant | Remote
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December/2023
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Present
Conducted outbound calls for a debt collection agency to negotiate payment terms and resolve account delinquencies. Handled administrative tasks and managed email correspondence to resolve customer inquiries quickly. Researched target markets using Google Maps and corporate websites to identify prospective clients and collect email addresses. Executed outbound email marketing campaigns to pitch services to verified business leads, and managed corporate social media profiles across Facebook, Inst
