Skills
lead generation specialist
2-5 Years
Software > API Development > Apollo
2-5 Years
5-10 Years
Email Campaigns
5-10 Years
- Customer Service
5-10 Years
Lead Qualification
5-10 Years
Cold Calling
5-10 Years
Linkedin Sales navigator
2-5 Years
Customer Support > Chat Support >Technical Support
2-5 Years
CRM > HubSpot CRM
2-5 Years
✔️Marketing > Appointment Setting
5-10 Years
CRM & Pipeline Management
5-10 Years
Experience highlights
Lead Generation Specialist / SDR
MRT
·
July/2020
–
/
Executed multi-channel outbound strategies using LinkedIn, email, and cold calling. Utilized LinkedIn Sales Navigator, Apollo, and Google Gemini for lead identification. Managed prospect tracking in HubSpot CRM with 100% data integrity. Qualified leads against ICP for sales team conversion potential.
Universal Agent
UPS
·
January/2011
–
Present
Optimized customer inquiries and shipment resolutions through professional phone and email support. Maintained meticulous client records and documentation for service transparency and accuracy.
Customer Service Representative
NCO Clark
·
January/2010
–
Present
Resolved complex billing and account inquiries while upholding top-tier performance metrics and maintaining professional service standards.
Technical Support Representative
America Online
·
January/2009
–
Present
Delivered expert troubleshooting for connectivity and software issues to enhance user experience and customer satisfaction.
