Skills
Customer Support
5-10 Years
- Customer Service
10+ Years
Accounting > Accounts Payable > Accounts Receivable > Billing
5-10 Years
E-commerce Support
1-2 Years
Customer Service>Sales
2-5 Years
Accounting > Claims Processing
2-5 Years
Subject Matter Expert
1-2 Years
Mentoring
1-2 Years
Life Insurance
2-5 Years
Dispute Resolution
5-10 Years
Experience highlights
Customer Service Representative
INSURANCE SUPPORT SERVICES INTERNATIONAL CORP (ISSICORP)
·
November/2021
–
Present
Main contact for policy members on life insurance concerns. Resolved billing discrepancies, guided claims requirements, and provided status updates on requests.
Customer Care | Sales Professional
AMERICAN EXPRESS PHILS. INC.
·
April/2018
–
Present
Handled inbound calls on billing and disputes. Promoted products to eligible cardmembers and helped customers identify suitable payment options.
Subject Matter Expert (E-commerce)
SITEL BAGUIO
·
April/2016
–
Present
Provided floor support to new hires, took escalated customer calls, and shared product knowledge to improve team performance.
Customer Service Representative (E-commerce and Telco)
SITEL BAGUIO
·
April/2016
–
Present
Assisted customers with subscription needs and account concerns. Processed requests accurately and explained next steps clearly.
