Reliable and detail-oriented E-commerce Virtual Assistant and Customer Support Specialist

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

I can help online business owners streamline their operations by handling day-to-day tasks such as product listing, order processing, customer support

Skills & Experience

Skills

Customer Support 10+ Years

Calendar Management 2-5 Years

Customer Support > Ecommerce > Ebay 1-2 Years

Experience highlights

Quality Analyst/eKB Content Creator

Shopee Philippines · February/2020 – Present

Part of the team spearheading the automation of the company knowledge base.
In charge of creating SOP materials that agents need to follow to assist the users regarding their query.
Evaluates customers' experience as they interact with the associates through chats/emails.
Conducts coaching and team huddle session regarding their quality scores.

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