Skills
Customer service, teamwork, multitasking, maintain professionalism, time management, I keep integrity in what I do.
2-5 Years
EHR navigation, Phone Handling
2-5 Years
Medical Records Management
2-5 Years
HARDWORKING , RESPONSIBLE , DEDICATED
5-10 Years
Customer Support > Insurance > Medical Insurance
2-5 Years
Customer Support > Phone Support > English Speaking
2-5 Years
Office and Administration > Computer Literacy
2-5 Years
Problem Solving and Critical Thinking
2-5 Years
Experience highlights
Medical Virtual Assistant
GoLean Healthcare
·
January/2021
–
Present
As a medical virtual assistant, I manage insurance verification, confirming eligibility using Availity and other insurance portals, following up claims update, processing prior-authorizations, submission of appeals, patient registration and scheduling of appointments. I also do few administrative tasks such as email management, sending and updating of files.
Surgical Ward Nurse
Dr. Soliman Fakeeh Hospital
·
January/2017
–
Present
Worked directly with patients and doctor delivering direct bedside care. Keeps patient's file updated and organized using hospital EMR. Monitor patient's vitals, scheduling appointments, and timely reporting of patient's needs and concerns.
Doctor's Assistant
Almawj Polyclinic
·
June/2014
–
Present
Assist dermatologist with seeing patients, prepare patients files, prepare patients prior procedures, ensure equipments are complete before starting a procedure, keeping stocks complete and schedule patient appointments.
Customer Assistance/Customer Representative
Philippine Health Insurance Company (PhilHealth)
·
January/2012
–
Present
As a government employee, I ensure that patients are eligible to use their Philhealth benefits (Philhealth is a government owned insurance company). Making sure that they are properly assisted in hospitals and their bills are properly computed. I also represent them if they have any concerns and be their advocate and help them to resolve their issues.
