Skills
Administrative & Back-Office Support
10+ Years
Data Management & Documentation
5-10 Years
Process Improvement & Reporting
5-10 Years
Training Coordination & Facilitation
2-5 Years
Strong Communication & Interpersonal Skills
10+ Years
Problem Solving & Conflict Resolution
5-10 Years
Calendar & Task Management
2-5 Years
Experience highlights
Operations Virtual Assistant
Grace In Motion
·
January/2026
–
Present
Facilitated onboarding and product training sessions for new hires
• Managed client deliverables and ensured timely completion of tasks
• Maintained and updated documentation aligned with processes and policies
• Monitored subcontractor performance and recommended improvements
• Coordinated reporting and client communication
Training & Development Senior Coordinator
Manulife Business Processing Services
·
July/2021
–
Present
Designed and delivered onboarding and cross-training programs for employees, ensuring smooth knowledge transfer and operational readiness • Maintained and updated training materials, documentation, and knowledge
bases in line with company policies • Coordinated schedules, managed training queues, and ensured compliancewith turnaround times • Evaluated employee performance during training and provided actionable feedback for
improvement
Client Account Representative
Manulife Business Processing Services
·
September/2018
–
Present
Provided high quality service for a select block of challenging cases by responding effectively to customers’ questions, issues, and problems (written and verbal responses). Customers may include internal partners, plan
sponsors, and plan members • Accountable for initial investigation of operational errors within Plan Sponsor Services • Coordinated (with cross-functional areas) to deliver client solutions – providing a single point of contact for service
Customer Service Professional
Manulife Business Processing Services
·
September/2013
–
Present
Delivered customer support by educating and resolving client concerns • Provided benefits, eligibility and coverages • Maintained high satisfaction ratings through quality service • Acted as Guest Trainer for onboarding
and cross-training sessions
