Medical Virtual Assistant

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Skilled in scheduling appointments, and facilitating communication between patients, healthcare providers, and insurance companies

Skills & Experience

Skills

Customer Support > Customer Relationship Management 2-5 Years

Electronic Medical Records (EMRs/EHRs) (AthenaNet, Epic, Cerner and Brightree 2-5 Years

Experience highlights

Patient Care Coordinator

Optum Global Solutions · September/2021 – Present

Accepting all incoming calls and making outbound calls Insurance verification
Processing of Prior Authorization
Appointment setting
Maintain accurate and up-to-date patient records

Customer Service Representative

Concentrix · September/2019 – Present

Handle inbound and outbound calls regarding appointments, medical records
Tracked patients whose claims were denied, still on process or underpaid
Submitted necessary documents for appeals to insurance and Collections
Assist patients with understanding their insurance coverage, benefits, and eligibility,
including verification of insurance information
Maintain accurate patient records and confidentiality following HIPAA regulations

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