Virtual Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

High School Diploma

English proficiency Conversational

Professional Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-so

Skills & Experience

Skills

Customer Support > Sales Support > Account Retention Less than 6 Months

Office and Administration > Email Management 6 Months to 1 Year

Customer Support > Active Listening 1-2 Years

General appointment setter Less than 6 Months

Office and Administration > Data Entry Less than 6 Months

Experience highlights

Customer Advisor I

Concentrix · April/2024 – /

Retained valuable clientele by proactively
addressing concerns, identifying potential issues,
and offering suitable solutions.
Guided customers through product selection,
offering tailored recommendations based on
individual needs.
Resolved complex problems for customers using
effective troubleshooting techniques combined
with extensive product knowledge.
Enhanced customer satisfaction by providing
personalized support and solutions to their
inquiries.

Customer Service Representative

Tech Mahindra · September/2021 – Present

Managed high-stress situations effectively,
maintaining professionalism under pressure while
resolving disputes or conflicts.
Addressed customer inquiries to ensure
satisfaction and foster positive service
experience.
Coordinated with logistics department to
expedite shipping for urgent customer orders.
Setting appointments for customer in their deliveries and reminding them through email.

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