Skills
Office and Administration > Administrative Support
10+ Years
Office and Administration > Data Entry > Encoding
10+ Years
Experience highlights
Associate Manager
Sutherland
·
March/2015
–
/
• Led and supervised a team of 10 back-office associates
• Monitored KPIs, productivity and quality performance
• Conducted coaching sessions and performance evaluations
• Assisting the team with their queries and processing all types of tasks assigned to us
• Achieved performance targets consistently
• Communicates directly with the clients through email, zoom and slack application
• Tools – Slack, Salesforce, Microsoft Office / Google Workspace
Customer Care Specialist
Concentrix
·
November/2011
–
Present
- Processing bank transactions, such as dealing with Individual Savings Account and
screening and logging customer complaints.
- Cross-skilled and certified in 5 processes.
Secretary
Philippine Society of Mechanical Engineers
·
March/2011
–
Present
Maintain account records and managing schedule of meetings