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Stacy Anne B.

Account and Workforce Management, Data Analytics and Reporting

Verified
$16/hr

Outline

Looking for Full-Time work (8 hours/day) at $16/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

More than a decade of experience and expertise in account management, workforce optimization, capacity planning, scheduling, staffing and client relationship.

Skills & Experience

Skills

Office and Administration > Microsoft 365 5-10 Years
Project Management > Workflow 5-10 Years
Project Management > Process Mapping 5-10 Years
Project Management > Process Improvement 5-10 Years
Project Management > Forecasting 5-10 Years
Project Management > Capacity Planning 5-10 Years
Project Management > Agile Methodology 5-10 Years
Professional Services > Management Services > Call Center Operations Management 5-10 Years
Professional Services > Management Services > Bpo Operations Management 5-10 Years
Office and Administration > Time Managment 5-10 Years
Office and Administration > Operation Management 5-10 Years
Office and Administration > Microsoft Excel 5-10 Years
Advertising > Facebook Ads 5-10 Years
Office and Administration > Leadership 5-10 Years
Office and Administration > Google Workspace 5-10 Years
Office and Administration > Google Sheets 5-10 Years
Office and Administration > Documentation 5-10 Years
Office and Administration > Data Management 5-10 Years
Office and Administration > Data analysis 5-10 Years
Office and Administration > Client Relationship Management 5-10 Years
Office and Administration > Account Management 5-10 Years
Customer Support > Technical Support 5-10 Years
Customer Support > Email Support 5-10 Years
Customer Support > Customer Relationship Management 5-10 Years
Customer Support > Chat Support 5-10 Years
Office and Administration > Power BI 2-5 Years

Experience highlights

Operations Support Manager
PicnicHealth Inc. · December/2022 – /
*Manages the overall workforce planning of the Cebu site.
*Manages a team of reporting analyst to support operations for their data analytics.
*Monitors actual throughput to the projections.
*Implements and optimizes current workflows in alignment to the changes in the organization.
*Ensures that direct reports are given utmost support through coaching and learning session.
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