Skills
Office and Administration > Microsoft 365
10+ Years
Marketing > Content Creation > Technical Writing
2-5 Years
Marketing > Copywriting
2-5 Years
Analytical thinking
10+ Years
Good communication, problem solving, attention to detail, and resourcefulness.
10+ Years
Experience highlights
Technical Content Writer
Kualo LTD
·
April/2022
–
Present
Collaborated with system administrators and engineers to produce accurate, high-quality documentations for products. Proactively updated documentation for current and new product releases occurred or feature updates were implemented, ensuring continuous accuracy and relevancy.
Marketing Assistant
Blue Bee One
·
October/2020
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Present
Gathered data for adverts. Advertising products, prepare and publishing. Deliver sales report. Mainly focused on Facebook Advertising. I was able to handle the company's Lazada store and ads.
Jr. Technical Writer
Dreamscape Networks INC (NewFold Digital)
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August/2019
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Present
Establish documentation standards and processes. Honed interview skills to extract requirements from the target audience. Create and maintain project schedule that the team use to plan and prioritize activities. Research tools and advantages.
Customer Care Specialist
Dreamscape Networks INC (NewFold Digital)
·
April/2015
–
Present
An Australian owned web hosting company, technical support. Worked with answering emails, chats, and phone calls on occasions. SME for the team.
Customer Service Representative
ePerformax Contact Centers & BPO
·
April/2012
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Present
Worked under eBay Australia as an Email Agent for 2 years under Trust & Safety. Mediate between company and seller. Checking sellers listings if it coincide with company policy. Handled Social Media queries.
