Executive Assistant | Social Media & Admin | Customer Service

Verified

$5/hr

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Outline

Looking for Part-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Hi, I’m Nina, an experience Executive Assistant, Customer Service Support and Social Media & Admin Specialist with over 4 years of proven success supporting CEO's and Businesses in streaming their operations.
I specialized in:
Executive Assistant and Admin Support- Email/Calendar Management, scheduling, data entry, reports, spreadsheets, meeting notes, and documentation.

My Portfolio:

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Skills & Experience

Skills

Design > Graphic Design 2-5 Years

customer service representative 2-5 Years

Social Media management 2-5 Years

Executive Virtual Assistant 2-5 Years

Project Management 1-2 Years

Google Workspace 2-5 Years

Data Entry 1-2 Years

Experience highlights

Team Leader / Social Media Manager

Online Casino · September/2022 – Present

-Supervised and trained 10+ support and marketing team members, ensuring smooth operations and service excellence.
-Managed and created engaging content using Canva and Meta Business Suite, leading to a notable increase in page engagement and user interaction.
-Handled inquiries and feedback on social media platforms, maintaining a professional and prompt response rate.
- Scheduling post, creating graphics design, creating captions and hashtag.

Administrative Assistant

NOC Company · July/2022 – Present

Managed executive calendars, meeting schedules, and inboxes, ensuring timely communication and follow-ups. Organized digital files and reports, improving document retrieval and workflow efficiency. Assisted with budget tracking, report preparation, and presentation formatting. Streamlined communication between teams, reducing turnaround time on tasks and deliverables.

Customer Service Representative

Bao-Long Inc · May/2021 – Present

Responded to 100+ customer inquiries daily via live chat, email, and Facebook Messenger. Resolved account and payment-related concerns while maintaining a 95% satisfaction rate. Improved response time through efficient multitasking and prioritization. Escalated complex issues appropriately and ensured timely follow-up for resolution.
Collected customer feedback and contributed to internal process improvements.

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