Skills
Customer Support
1-2 Years
Customer Support > Chat Support
6 Months to 1 Year
Customer Support > Email Support
6 Months to 1 Year
Customer Support > Social Media Moderation
6 Months to 1 Year
Customer Support > Technical Support
1-2 Years
Office and Administration > Adaptability
2-5 Years
Office and Administration > Attention to Detail
2-5 Years
Office and Administration > Coordination
2-5 Years
Office and Administration > Data Entry
Less than 6 Months
Office and Administration > Data Entry > Encoding
Less than 6 Months
Office and Administration > Personal Assistant
Less than 6 Months
Professional Services > Management Services > Customer Support Management
6 Months to 1 Year
Office and Administration > Administrative Support
Less than 6 Months
Office and Administration > Google Docs
Less than 6 Months
Experience highlights
Freelancer/Social Media Manager - Project Based
Fitness Coach
·
February/2024
–
Present
Provided video editing and Canva design services for a fitness coach on a project basis, delivering customized visual content. Edited videos for marketing, social media, and other purposes using software such as Canva, Capcut, Tiktok Video Editor and
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Customer Service Representative / Real Time Analyst
Foundever
·
August/2024
–
Present
August 2024 - November 2025
Started as a Customer Service Rep and got promote as an RTA Monitor call queues and agent activities in real-time. Provide real-time reports and performance updates to leaders. Manage service levels by making intraday adjustments to staffing
Technical Support Representative
Tech Mahindra
·
March/2022
–
Present
Handled high volumes of inbound and outbound calls, chats
and emails providing exceptional service. Addressed and resolved customer inquiries, issues, and complaints via phone, email, and chat, ensuring high levels of satisfaction
Technical Support Representative
Concentrix
·
December/2022
–
Present
Provided expert technical support to QuickBooks Online users, assisting, configuration, and troubleshooting. Resolved basic issues related to accounting, bookkeeping, and financial reporting by diagnosing problems and offering effective solutions. Educated customers on software features, best practices, and tips to maximize the efficiency and effectiveness of QuickBooks.
