Skills
Data Entry
5-10 Years
Organization
5-10 Years
Technical Support (Email/chat, Voice)
5-10 Years
Critical Thinking & Problem-Solving
5-10 Years
Customer Support » Email Support
5-10 Years
Attention to Detail ● Time Management ● Strong Communication Skills
5-10 Years
5-10 Years
Back Office Support
2-5 Years
Office and Administration > Data Entry > Encoding > Troubleshooting
5-10 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Customer Account Management
5-10 Years
Collections
2-5 Years
Customer Support > Chat Support >Technical Support
5-10 Years
Complaint resolution
5-10 Years
Experience highlights
Virtual Assistant
Confidential Client (NDA-Protected)
·
April/2024
–
Present
Supported a business owner with day-to-day virtual administrative tasks, client communication, scheduling, and follow-ups across multiple priorities. Managed emails and calendars, coordinated meetings and calls, and worked with the social media manager and other collaborators on tasks, deadlines, and updates. Maintained trackers and task lists to keep requests and outstanding actions organized while handling confidential business and client information with discretion.
Associate – Collections / Back-Office Support
Visayas State University
·
December/2020
–
Present
Managed collections and back-office operations. Handled customer account inquiries, payments, billing concerns, and credit bureau disputes with accuracy and attention to detail.
Customer Service Representative
Sutherland Global Services Philippines, Inc.
·
November/2015
–
Present
Assisted customers with internet connectivity, billing, payment, and service concerns. Troubleshot technical issues and coordinated technician dispatches while maintaining quality targets.
