Customer Service/Sales Representative

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Native

Professional Summary

I have over 15 years of experience in customer service, with a strong background in sales, email support, customer retention, and client support.

I enjoy communicating with people and building strong rapport with customers to ensure a positive experience. I am highly adaptable, a fast learner, and someone who takes initiative. I am comfortable working independently, conducting research, and finding effective solutions to challenges.

I am goal-oriented and committed to delivering quality results while maintaining efficiency and accuracy. I always strive to exceed expectations, meet my targets, and contribute to the overall success of the team. I am looking for a long-term, stable opportunity where I can apply my skills and experience, continue learning, and grow professionally while making a valuable contribution to the company.

Skills & Experience

Skills

- Customer Service 10+ Years

Call 10+ Years

Customer Service>Sales 5-10 Years

Customer Support > Chat Support >Technical Support 5-10 Years

Customer Support > Customer Service > Fraud detection 2-5 Years

Office and Administration > Quality Assurance 5-10 Years

Team Leadership 5-10 Years

Chat support 5-10 Years

English 1-2 Years

Processing 2-5 Years

KPI tracking 5-10 Years

Account Management; Customer Support > Sales Support > Lead Generation 2-5 Years

Coaching and Mentoring 5-10 Years

Report writing 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 5-10 Years

Experience highlights

Customer Service

Beyond Menu · January/2026 – Present

Provided support to restaurants and customers ordering online. Addressed customer concerns and offered service value for customer retention.

Referral Specialist/Network Quality Analyst

Baton Leads · August/2025 – Present

Vetted and referred leads to partners. Audited credit requests, identified and resolved partner profile issues, flagged fraudulent activities, and reviewed partner calls for quality concerns.

Customer Service Specialist

All Filters · March/2019 – Present

Provided phone, email and chat support for customer service and sales. Processed chargebacks and claims. Responded to Amazon customer messages.

Office Base Teacher

51Talk Bacolod · November/2017 – Present

Conducted 1-on-1 and group classes (2-4 students) with Chinese students. Provided feedback and assessment to students.

Customer Service Representative

Convergys · May/2016 – Present

Provided real-time support for tier 1 agents. Offered phone assistance for billing, technical issues and sales. Created daily reports for supervisor.

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