Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (10 hours/day) at $4/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated Customer Support Specialist with over 4 years of corporate experience across fast-paced e-commerce, food service, and healthcare environments. Proven track record of managing high-volume omnichannel support—handling inbound calls, live chats, and email tickets using tools such as Zendesk, Intercom, and Shopify.

Beyond core ticket resolution, I bring a background as a Subject Matter Expert (SME) and Retention Specialist, skilled in handling complex de-escalations, scheduling appointments, and managing order logistics with patience and empathy. Fast at adapting to new software workflows and strict compliance standards, I focus on delivering clear communication, protecting key customer satisfaction metrics, and keeping daily operations running smoothly.

One thing I’ve learned throughout my career is that great service isn't just about closing tickets—it’s about creating real value for every customer and building trust that keeps them coming back to the business.

Skills & Experience

Skills

Customer Retention 1-2 Years

Payment processing 1-2 Years

Problem solving skills, Critical thinking skills, Negotiation skills, De escalation, and Communication skills 2-5 Years

BPO - Customer Service Representative (CSR) 2-5 Years

E-commerce > Shopify > Order Fulfillment 2-5 Years

Experience highlights

Senior Customer Advocate (Project Based)

Boldr Impact · April/2025 – Present

Handled two consecutive project-based accounts (E-commerce, followed by Healthcare) within the same company, delivering omnichannel support via phone, chat, and email.

E-Commerce Account: Resolved customer product inquiries, explained promotions, and tracked order shipments to ensure a seamless purchasing experience.

Healthcare Account: Transitioned to support healthcare members with sensitive account inquiries, appointment scheduling, and process navigation.

Operations & Customer Support Coordinator

Family-Owned LPG Distribution Business · March/2021 – Present

Managed customer communications and local order logistics to ensure steady repeat business and operational reliability. Handled inbound calls and text messages to take orders, answer product inquiries, and maintain direct, trusted relationships with neighborhood clients. Coordinated daily fulfillment schedules to keep deliveries dependable, building lasting client loyalty through reliable service and clear communication.

Customer Service Representative

Flatworld Solutions · March/2020 – Present

Delivered high-volume phone support for client ordering and logistics in a fast-paced environment. Managed the end-to-end phone order process with precision, verifying customer details and leveraging product knowledge to provide clear advice. Directly resolved shipping and delivery issues to protect customer satisfaction metrics and ensure efficient, accurate order processing.

Senior Retention Specialist & SME

Awesome CX · May/2017 – Present

Served as a Subject Matter Expert and retention specialist focused on high-level issue resolution and team support. De-escalated critical customer issues and handled complex account-save scenarios using targeted negotiation strategies. Acted as a key point of contact for team members, offering real-time guidance on workflow policies and save techniques to help the team meet performance goals.

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