Executive Assistant

Verified

$6/hr

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Outline

Looking for Part-Time work (4 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

10+ years in customer service, expert problem-solver. Skilled in organization and detail-oriented.

Skills & Experience

Skills

Communication Skills 10+ Years

Technical Skills 10+ Years

Problem-solving skills 10+ Years

Relationship-Building Skills 10+ Years

Organizational and Time Management Skills 10+ Years

Experience highlights

Executive Partner

Athena · January/2024 – /

Provides comprehensive administrative support to a senior executive. Highly organized, proactive, and detail-oriented. Anticipate the needs of the executive and manage their schedule effectively.

Customer Care Professional/Rotational Coach

American Express · April/2018 – Present

Provided excellent customer service to card members addressing inquiries regarding personal credit cards, including billing questions, disputes, fraud, payments, online accounts, and card replacements.
Conducted classroom training, call listenings, and one-on-one coachings with new hires to guide them through certification.
Held weekly meetings with the training director to review the class' progress.

Customer Service Representative

TaskUs · July/2015 – Present

Handled customer inquiries and resolving complaints via phone, email or chat.
Communicated and coordinated with internal departments to resolve customer issues.

Customer Service Representative

West Contact Services Inc · December/2013 – Present

Managed a high volume of customer calls and ensured a first call resolution.
As an SME, I handled escalated calls in instances when supervisors were unavailable due to being in a meeting.

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