AI Evaluation Specialist / Credit Analyst

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am an experienced AI Evaluation Specialist with hands-on experience in speech AI, generative AI, LLM response evaluation, data annotation, and AI quality assurance. Through RWS TrainAI and Outlier AI, I have evaluated AI-generated responses, voice and conversational interactions, search relevance, and model outputs using detailed guidelines and scoring rubrics. I am skilled at identifying errors, assessing accuracy and relevance, providing structured feedback, and applying contextual and linguistic judgment.

I also bring over 15 years of experience in customer service, technical support, quality assurance, and credit operations. My background has developed strong attention to detail, communication, analytical thinking, problem-solving, and the ability to consistently follow complex procedures. I am comfortable working independently in remote environments and adapting quickly to new AI tools, platforms, and project guidelines.

Skills & Experience

Skills

Technical / computer support 5-10 Years

Credit Analysis 2-5 Years

Cuatomer Support 5-10 Years

Office and Administration > Quality Assurance 2-5 Years

Team Leadership 5-10 Years

Data annotation Less than 6 Months

Experience highlights

Freelancer / Virtual Assistant / AI Data Analyst

Verizon / Train AI · January/2026 – /

AI evaluation, speech and conversational AI testing, data annotation, and quality assurance. Evaluating AI-generated responses, identifying errors, and providing structured feedback.

Credit Analyst

Citibank · July/2015 – Present

Managed credit facility maintenance for Citi Australia by processing credit approvals, facility updates, amendments, and account maintenance while ensuring data accuracy, policy compliance, and timely support to internal stakeholders. Maintained high-quality credit records, resolved discrepancies, and contributed to operational efficiency and risk control.

Quality Assurance Specialist / Subject Matter Expert /Team Leader

Teleperformance · June/2015 – Present

Evaluated technical support interactions for Telstra BigPond Internet, ensuring compliance with quality standards and customer service requirements. Delivered performance feedback, identified coaching opportunities, analyzed quality trends, and collaborated with operations to improve agent performance, customer satisfaction, and overall service quality.

Also led a team of Telstra Technical Support representatives, driving performance through coaching, quality management, and KPI monitoring. Imp

Technical Support

Teletech · February/2008 – Present

Delivered technical support for Verizon USA customers by diagnosing and resolving internet, Wi-Fi, router, modem, and connectivity issues. Performed remote troubleshooting, configured customer devices, documented support cases, and provided exceptional customer service while consistently meeting quality and performance metrics.

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