Skills
Customer Support > Customer Service > Gorgias
6 Months to 1 Year
Customer Support > Customer Service > Zendesk
5-10 Years
Marketing > Digital Marketing
6 Months to 1 Year
Analytical, Communication, People Management
2-5 Years
Strong Organizational Skills, Salesforce, Zendesk, Shopify, Gorgias
5-10 Years
Experience highlights
Social Media Manager (Part-time role)
Latitude Property Escapes
·
August/2024
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Present
I created and managed social media content and websites for property listings, designed marketing materials using Canva, and engaged with clients to drive inquiries and improve campaign performance—all while working weekends.
Sales Administrator and Onboarding Specialist
EatClub
·
May/2024
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/
I onboarded up to 200 restaurant venues monthly across Australia and the UK, ensuring accurate and timely platform activation. I managed end-to-end account setup, maintained organized CRM records, and collaborated with internal teams to meet launch timelines with high attention to detail.
Email & Chat Support
First Day | Seasonal
·
June/2022
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Present
I processed orders and handled refunds using Shopify and related platforms, delivered responsive customer support to maintain strong client relationships, and managed customer accounts with organized tracking systems for accuracy and efficiency.
Social Media and Virtual Assistant
Dunn on Time
·
May/2020
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Present
I managed product listings across eBay and WordPress to optimize sales performance, created engaging social media and marketing content to boost brand visibility, and handled administrative and operational tasks to ensure efficient and timely execution of business activities.
Business Owner
Sev & Gabriel Water Refilling
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May/2016
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Present
I led hiring and training of staff, ensuring high standards in operations, hygiene, and customer service. I managed daily operations of the water refilling station, maintaining quality control and efficient service delivery. I also handled inventory, logistics, and customer concerns while identifying opportunities for business improvement.
