Skills
Customer Support
2-5 Years
Office and Administration > Data Entry > Encoding
6 Months to 1 Year
Administrative Tasks
2-5 Years
Experience highlights
Customer Service Representative
Inspiro
·
November/2023
–
Present
At Inspiro Philippines, I worked as a chat support agent from November 2023 to January 2024. My responsibilities included providing real-time assistance to customers via chat, addressing inquiries, resolving issues promptly, and offering product information. I excelled in troubleshooting technical problems, ensuring customer satisfaction through clear and effective communication. This role required handling multiple conversations simultaneously, honing my multitasking and problem-solving skills.
Customer Success Officer
Goride International
·
October/2021
–
Present
At Goride International, my role in customer success emphasized maintaining high customer satisfaction by managing databases, updating records, coordinating team communications, and streamlining administrative workflows. This required strong organizational skills, attention to detail, and proactive problem-solving abilities, enabling me to proficiently handle both customer relations and administrative duties.
Customer Service Representative
IQOR
·
January/2019
–
Present
At IQOR, the position entailed comprehensive customer support responsibilities, focusing on addressing inquiries and swiftly resolving issues to enhance customer satisfaction. Effective communication skills were crucial for facilitating interactions between customers and the company, ensuring efficient problem resolution and service delivery.
Encoder
Dunkin Donut/Starlight Foods Corporation
·
June/2018
–
Present
At Starlight Foods Corporation, the role involved encoding and managing data with a focus on accuracy and efficiency. Responsibilities included maintaining records, supporting administrative tasks, and ensuring the smooth operation of data management processes.
