Shopify Customer Support VA | Email Support | Order Tracking & Refund Specialist

Hello! I’m Jeffrey, an E-commerce Customer Support Specialist with over 4 years of experience supporting Shopify stores.

I handle daily customer concerns such as order tracking, “where is my order” inquiries, not received cases, returns, and product questions. I typically manage 50–80+ emails per day while maintaining fast response times and clear communication.

I’m experienced with tools like Shopify, 17TRACK, ChatGPT, and DeepL, which helps me provide accurate updates and support customers in different languages. I also coordinate with suppliers and check tracking updates to ensure issues are properly resolved.

I’m known for working independently, following SOPs, and solving problems before escalating. My goal is not just to reply—but to resolve issues efficiently while keeping customers satisfied.

I’m reliable, detail-oriented, and always willing to learn and improve. I’m looking for a long-term opportunity where I can support your business and grow with your team.