Virtual Assistant | Admin & Customer Support | Digital Marketing

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi! I'm Renalene, a Virtual Assistant with a professional background in teaching, administration, customer service, and digital marketing. I am committed to providing comprehensive support and contributing to the success of your team and company.

With 5 years of experience in teaching and administrative roles, I excel in managing multiple tasks efficiently and ensuring smooth operations.

My 3 years in customer service have equipped me with the skills to enhance client satisfaction and boost sales.

As a digital marketing virtual assistant, I excelled in administrative tasks, social media management, website maintenance, and email management. I am dedicated to maintaining a strong online presence and ensuring effective communication to support your marketing strategies.

My goal is to bring stability and growth to your business through my diverse skill set and dedicated support. Let's connect and explore how we can achieve success together.

Skills & Experience

Skills

Customer Support > Customer Relationship Management 2-5 Years

Marketing > Social Media Management 6 Months to 1 Year

Office and Administration > Administrative Support 2-5 Years

Office and Administration > Personal Assistant 6 Months to 1 Year

Marketing > Email Marketing 6 Months to 1 Year

Experience highlights

Digital Marketing Virtual Assistant

OD · September/2023 – Present

● Created social media post designs in Canva and scheduled them to be posted on their social media accounts using the scheduling tools.
● Website maintenance, creating landing pages and designs on Clickfunnels, Wix, Squarespace, Kajabi, and WordPress helped increase brand awareness, attract new customers, and generate revenue.
● Scheduling appointments and managing the calendar to keep track of the tasks that need to be accomplished on time.
● Email Marketing

Email Customer Support

IL MAKIAGE · October/2023 – Present

● Helped and resolved customer concerns relating to a product or service through email.
● Managed and responded to the tickets through Zendesk.
● Identified what the customer’s subscription was with the use of Magento and Order Groove.

Account Associate II

VXI Global Holdings B.V · March/2020 – Present

● I worked as a customer service representative at Hertz Car Rental Company, providing customers with high-quality and effective service.
● Answered incoming calls, and managed and resolved customers' complaints to retain them.
● Provided product and service information to customers
● Sold products and additional services and assisted customers' membership status, benefits, and
reservations, which helped the account boost and generate more sales to meet the specific target.

Instructor

Philippine Nikkei Jin Kai Inc. · August/2018 – Present

● Responsible for teaching Basic Japanese language skills such as writing, reading, and speaking, as well as Japanese Culture to students who want to work and study in Japan.
● Facilitated e-learning sessions (MOODLE and Google Classroom Learning Management System) were used during COVID-19 to conduct online classes.
● Made learning materials and class schedules, and monitored the students' progress.

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