Customer Service Representative

Verified

$3/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $3/hour

High School Diploma

English proficiency Conversational

Professional Summary

I am a flexible person seeking employment which will allow development, growth and make use of my existing skills.

Skills & Experience

Experience highlights

Technical Support Representative

Teletech · November/2024 – Present

-Troubleshoot & resolve customer issues including but not limited to performance problems, operational inquiries, and product malfunctions.
-Assist customers in navigating product features, functionalities, & usage instructions.
-Document & maintain accurate records of customer interactions, inquiries, & issue resolutions in the company's database.
-Collaborate with internal teams to escalate complex technical issues & ensure timely resolution.

Customer service representative

IntouchCx · March/2023 – Present

-Assist customers with queries regarding their account over the phone. This could be for signing up, payment, account changes, basic troubleshooting for error codes, etc.
-Provide information requested over the phone regarding subscription plans and process for accessing via TV or any device.
-Log all calls for reference and monitoring
-Ensure all calls are responded to promptly and in a professional manner

Customer service representative

Concentrix · January/2020 – Present

Answer incoming calls from customers, responding promptly to customer inquiries, handling customer complaints
Appropriately and adequately communicate with customers, promote products and services, ensuring complete customer satisfaction, handle complaints and oversee billing and payments.

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