DM Appointment Setter / NEMT Dispatcher / Customer Service

Verified

$5/hr

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Outline

Looking for Freelance work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

An experience CSR with 8 years of experience in different Industry. Specialize in DM Appointment Settings and an experience NEMT Dispatcher.

Skills & Experience

Skills

Customer Support 5-10 Years

Customer Service/Dispatcher 2-5 Years

DM Appointment Setter/ Lead Generator Less than 6 Months

Experience highlights

Appointment Setter

SOLAR4GOOD · March/2023 – Present

Making sure that potential clients might be interested in our products and services, qualified them and then scheduling a time with each potential client so they can meet one-on-one or in groups with our organization’s Sales Representatives. Maintaining detailed records of communication within a CRM, Microsoft Word, and Microsoft Excel. Utilizing strong customer service and sales skills to obtain customers.

NEMT Dispatcher and Customer Support

ADDICKS Medical Transportation and Logistics · August/2022 – /

Monitoring the trips, route and drivers using the dispatching software. Answer all phone calls from the client and be able to communicate driver ETA. Make sure all completed trips are in completed status at the end of the business day.

Sales Development Representative

Transparent BPO · September/2021 – Present

- Calling leads focuses and helping people who are eligible for Medicare and find a plan that meets their needs and aiding them with the enrollment process.

Customer Care Representative and Chat Support

TRANSCOM Worldwide Philippines · May/2018 – Present

1. Answers customers’ inquiries
2. Addresses, communicates and resolves inquiries as soon as possible
3. Gives information and helps solve customer problems; keeps customers happy.
4. Selling and cross-selling products and services.
5. Walk through the customer on how the equipment and the services work if encounter technical issues.
6. Assist billing concerns
7. Registering and updating new accounts in the system.
8. Admin task if needed.

Customer Support and Chat Support

PanAsiatic Solution · February/2013 – Present

1. Address customers concerns in a timely manner
2. Suggesting and renewing postpaid plans
3. Answers and educates billing concerns
4. Processing refunds
5. Provides step-by-step instructions on how to use the device and the service
6. Walk through the customers fixing the device
7. Assist customers in their, accounts, technical, and billing concerns.
8. Doing outbound calls to the other provider to perform the port process
9. Doing outbound calls to the major Telco companies in the US for sup.

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