Data Analyst

Verified

$5/hr

Message Bookmark

Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

I am a skilled professional with proven expertise in data annotation for AI models, precise content moderation, and high-empathy customer service. I turn complex data, safety challenges, and client needs into accurate results.

Skills & Experience

Skills

Content Moderation 2-5 Years

Data Annotation Data Labeling AI Training Text Annotation Voice Matching Search Evaluation 2-5 Years

CSR / TSR at AT&T 6 Months to 1 Year

Experience highlights

Appeals Specialist

Rocket Healthcare · May/2025 – Present

-Draft appeal letters: Write clear, persuasive arguments explaining why a decision should change.
-Gather documents: Collect medical records, test results, bills, or legal forms needed to back up the claim.
-Meet deadlines: Submit all paperwork on time following strict payer or legal rules.
-Talk to providers: Call or write to insurance companies, medical directors, or case managers to discuss the case.
-Update clients: Inform patients, families, or customers about the status of their appeal.

Content Moderator and Data Annotator

Concentrix Davao · November/2021 – Present

-Labeling Items: Drawing boxes on pictures, sorting text into groups, or writing down what people say in audio clips.
-Checking Quality: Fixing mistakes and making sure labels match project rules.
-Reporting Problems: Telling team leaders when data is hard to understand or unclear.
-Working with AI-assisted tools and automated filters to screen high volumes of content. Applying human judgment to interpret context, cultural factors, and cases where automated systems fall short.

Customer Service Representative (Email and Chat)

Awesome OS · September/2020 – Present

-Live interaction: Reply to fast messages in real time with short, clear, and polite sentences.
-Multitasking: Handle two or more chat boxes at the same time without losing focus or making errors.
-Quick fixes: Guide users through the product and making follow up order on the spot.
-Ticket management: Read and reply to incoming support emails within set time limits.
-Detailed writing: Write clear, structured, and formal replies for longer or harder problems.

Account Specialist (Chat and Voice) ISM AT&T

VXI Global Holdings BV · April/2018 – Present

-Customer Support: Answer inbound calls or messages regarding mobile, internet, and television plans.
-Billing and Payments: Process bill payments, explain charges, and set up payment arrangements.
-Account Updates: Modify service features, process upgrades, and handle cancellations or restorations.
-Issue Resolution: Investigate billing errors, troubleshoot account discrepancies, and log customer feedback.
-Review Accounts: Check pending customer requests and past-due balance flags.

Travel Specialist / QA apprentice / SME apprentice (Voice) Expedia

Telephilippines, Inc. Teleperformance Davao City · May/2017 – Present

-Booking management: Reserving flights, hotels, car rentals, and cruises using Expedia platforms.
-Customer assistance: Handling changes, cancellations, and refund requests via chat, email, or phone.
-Itinerary planning: Building custom travel packages based on client budgets and preferences.
-Support resolution: Fixing travel disruptions and solving issues between guests and travel partners.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In