Skills
Customer Support > Healthcare
2-5 Years
Customer Support > Technical Support
2-5 Years
Office and Administration > Data analysis
2-5 Years
Office and Administration > Data Entry
2-5 Years
Project Management > Asana
2-5 Years
Email and Chat Support
2-5 Years
Compliance analyst Data steward
2-5 Years
Experience highlights
Technical Support Specialist
Compu-Gen Technologies, Inc.
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March/2024
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Present
• Documented hardware and software installations and updates.• Collected customer feedback to enhance processes.• Identified and resolved hardware and software issues effectively.• Communicated technical information to users clearly.• Tested, monitored, and maintained systems and networks for optimal performance.• Consistently met project deadlines and fulfilled service tickets.• Contributed to efficient and reliable IT support.
Administrative Specialist
SuperStaff-Sway
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June/2024
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Present
• Communicated with drivers, clients, and vendors to coordinate logistics efficiently.• Provided timely solutions and real-time updates on ETAs and delays.• Escalated issues to supervisors to minimize service disruptions.• Supported operations across multiple time zones for seamless deliveries.• Managed ticketing and dispatch systems using Onfleet, Dialpad, Front, Samsara, and TMS.
Technical Case Manager
IHG Hotels & Resorts
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May/2023
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Present
• Managed client profiles and booked appointments.• Monitored schedules and ensured accurate timeframes.• Verified billing concerns and proofread statements.• Documented special concerns.• Communicated via calls, emails, and chat.
Compliance Specialist
PSG Global Solutions
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September/2021
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Present
• Ensured regulatory compliance in healthcare, law, IT, and manpower businesses.• Enforced HIPAA, OSHA, Medicare/Medicaid, and data security policies.• Conducted audits, assessed risks, and developed training programs.• Created and implemented compliance policies.
• Fostered a culture of compliance and reduced organizational risks.• Ensured alignment with federal and state regulations. • Managed international projects per client directives.
Medical Radiation Technologist
De La Salle Medical and Health Sciences Institute
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June/2019
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Present
• Operated diagnostic imaging equipment (X-ray, CT, MRI, Mammography).
• Assisted physicians in diagnosing illnesses and injuries.
• Specialized in CT and MRI for therapeutic and diagnostic purposes.
• Managed patient records and organized data-driven tasks.
• Ensured accurate results and proper documentation.
• Delivered high-quality patient care and hospitality.
