Skills
Customer Service Representative
2-5 Years
• Time Management
2-5 Years
Customer Support > Email & Chat Support
2-5 Years
Auditing
6 Months to 1 Year
E-commerce Order Fulfillment > Order Entry > Order Processing
2-5 Years
- Customer Service
2-5 Years
Cost Estimate > Microsoft Excel
2-5 Years
Case law analysis & compliance review
6 Months to 1 Year
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Customer Service > Gorgias > Shopify
2-5 Years
Python
Less than 6 Months
Chargeback/Dispute
1-2 Years
Ringcentral
Less than 6 Months
Five9
1-2 Years
Experience highlights
Customer Service Specialist
Multiple E-commerce Brands
·
December/2024
–
Present
Supported e-commerce brands via email, chat, and social media. Handled order updates, returns, and product concerns. Managed chargebacks in Shopify and PayPal, processed disputes and refunds.
Hospice Quality Assurance
Exceed Global Services OPC
·
October/2024
–
Present
Reviewed patient charts for accuracy and regulatory compliance. Monitored clinician deficiencies using audit tools. Followed up on corrections and collaborated on performance improvement initiatives.
Customer Service Representative
Masterpiece Inc.
·
April/2024
–
Present
Processed warranty claims for outdoor tools via phone, chat, and email using Zendesk and Five9. Answered warranty coverage questions and supported replacement requests.
Customer Service Representative
Masterpiece Inc.
·
June/2023
–
Present
Processed warranty claims for outdoor tools via phone, chat, and email using Zendesk and Five9. Answered warranty coverage questions and supported replacement requests.
Customer Service Associate
Communix Inc.
·
July/2021
–
Present
Handled hotel and transportation requests for flight crews via phone, chat, and email. Coordinated reservations, verified availability, and processed payments. Named Employee of the Year 2022.
