Skills
Virtual Assistance
5-10 Years
Experience highlights
Customer Xperience Specialist
Royal Caribbean Groups
·
November/2022
–
/
Delivered exceptional customer support by handling pre- and post-cruise service requests, telephone order fulfillment, and general inquiries quickly and accurately. Built strong client rapport through empathetic, professional communication while handling follow-ups and resolving complaints promptly to maximize customer satisfaction. Consistently maintained a reputation for high service quality and exceeded established sales goals.
Customer Representative/Team Leader
Straive
·
June/2019
–
Present
Led and onboarded new staff to build strong product knowledge and establish operational best practices. Monitored team productivity, performance, and key metrics through detailed report analysis to ensure KPIs were consistently met or exceeded. Worked both independently and collaboratively to optimize daily operations, contributing directly to the development and implementation of improved company policies and procedures.
Virtual Assistant/SEO Specialist
Joe Ryan
·
August/2017
–
Present
Managed end-to-end personal and professional calendars, ensuring proactive scheduling, reminders, and seamless meeting coordination under tight deadlines. Generated high-quality reports, executive documents, and data-driven Microsoft Excel spreadsheets to support decision-making. Built strong cross-functional relationships while applying targeted SEO strategies and executing lead generation initiatives to drive engagement and expand client outreach.
Virtual Assistant
Squirm Firm
·
October/2017
–
Present
Streamlined routine operations by delivering comprehensive administrative assistance and maintaining high database accuracy across multiple company activities. Supported team productivity by helping less experienced staff navigate daily responsibilities, ensuring consistent performance standards and smooth operational flow.
Customer Service Representative
Six Eleven Global Teleservices
·
January/2016
–
Present
Executed high-volume outbound sales calls daily, consistently exceeding established company targets to drive promotional campaigns and sales initiatives. Delivered friendly, helpful, and informative service to enhance customer satisfaction while conducting timely follow-ups with tailored information and next steps to close sales and nurture client leads.
