Outline
Looking for Full-Time work (40 hours/day) at $8/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
If you had someone who could handle your client calls, schedule high-converting appointments, follow up with leads, and close deals—all without you worrying about a thing—how much more could your business grow?
I’m Maria Eloisa, a Virtual Assistant with 16+ years of proven experience in customer service, sales, appointment setting, and lead generation. I’ve worked with companies worldwide, from managing timeshare exits and solar consultations to securing influencer sponsorships—always delivering measurable results.
Let’s talk about how I can start making your workday lighter and your revenue bigger.
Skills & Experience
Skills
Experience highlights
Appointment Setting
Customer Service
Conducted in-depth research to identify YouTube and TikTok influencers aligning with brand sponsorship criteria.
• Efficiently managed influencer data using Airtable for streamlined outreach processes
• Initiated contact with potential influencers through personalized email campaigns.
• Successfully negotiated and secured brand sponsorship agreements.
• Monitored and ensured the achievement of Key Performance Metrics for sponsorship campaigns.
Efficiently managed inbound and outbound communications, addressing customer inquiries and providing timely updates on timeshare exit strategies.
• Liaised with vendors to obtain current status reports on client exit processes, ensuring accurate and prompt client information flow.
• Scheduled consultations for prospective clients interested in solar solutions, demonstrating strong appointment setting capabilities.
• Successfully closed sales for both solar solutions and timeshare exit
• Provided exceptional customer service and billing support to Virgin Mobile clients, handling both inbound and outbound communications, resolving billing issues, and ensuring customer satisfaction. (2013-2015)
• Enhanced service quality at Verizon by auditing call recordings and live agent interactions, ensuring adherence to quality standards, and delivering targeted coaching to improve performance. (2015-2017)
• Led quality assurance initiatives at Marriott Hotels' Service Desk, refining QA
• Delivered exceptional customer service via inbound and outbound calls, email, and chat support.
• Expertly navigated billing inquiries and executed strategic upselling techniques.
• Maintained detailed logs and referred complex issues to appropriate departments.
• Provided comprehensive troubleshooting solutions for both Windows and Mac operating systems.
• Resolved a wide range of email-related issues, including Outlook and webmail platforms.
• Conducted thorough audits of calls
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