Skills
Cold-calling > Appointment Setting
Less than 6 Months
DM Appointment Setter/ Lead Generator
6 Months to 1 Year
Experience highlights
Senior Sales Customer Support Representative
Ingram Micro
·
August/2011
–
Present
• Leads a team of 15 Junior Support Representatives
• Handles customer and manager escalations
• Manages calls and emails
• Creates quotes, processes orders, prices, and invoices
• Maintains and organizes numerous office files
Customer Service Representative
PLDT(Philippine Long Distance Telephone Corporation)
·
June/2010
–
Present
• Creates job orders for telephone and internet
• Answers calls, emails, and troubleshot internet issues