Sales Process Specialist

Verified

$10/hr

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Outline

Looking for Freelance work (8 hours/day) at $10/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I’m a Sales Process Specialist with over 10 years of professional experience in Sales and Account Management, Business Process Improvement, and years of experience in Customer Service Operations. I have a proven expertise in supporting Account management and support by optimizing Salesforce as the CRM tool.

Skills & Experience

Skills

customer service representative 5-10 Years

Salesforce CRM 5-10 Years

Administrative Tasks 5-10 Years

Strong Organizational Skills 10+ Years

Leadership 6 Months to 1 Year

Scrum 6 Months to 1 Year

support 10+ Years

Business Process Analysis 5-10 Years

Agile Methodologies 6 Months to 1 Year

JIRA 5-10 Years

Marketing > Order Management 6 Months to 1 Year

Experience highlights

Sales Process Specialist

London Stock Exchange Groups (LSEG) · January/2023 – /

• Serve as Tier 2 and Tier 3 escalation support for sales process issues.
• Provide onboarding, training, and ongoing user support to stakeholders to ensure effective adoption and utilization of Salesforce as the organization’s primary CRM platform.
• Lead UAT, process improvements, and system enhancements.
• Partner with cross-functional teams to improve sales processes.

Sales Process Specialist

London Stock Exchange Group (LSEG) · January/2023 – /

Functional Senior Analyst

Accenture · November/2021 – Present

• Serve as the Scrum Lead for a team of Salesforce developers, facilitating Agile ceremonies, managing and prioritizing JIRA backlogs, and ensuring effective team collaboration and delivery of development initiatives.
• Specialized in Salesforce Administration and business process analysis.
• Worked with Product Owners and stakeholders to deliver Salesforce solutions.
• Provided hyper-care support and mentored team members.

Sales Process Analyst

London Stock Exchange Group (LSEG) · July/2019 – Present

• First point of contact for Sales tools and process issues.
• Primary support of global Sales and Account management teams.
• Provide onboarding, training, and ongoing user support to stakeholders to ensure effective adoption and utilization of Salesforce as the organization’s primary CRM platform.

Order Management Specialist

Thomson Reuters · April/2018 – Present

• Managed end-to-end order processing and collaborated with global Sales and Account management teams.
• Accountable for order fulfillment and perform quote, contract, order and billing activities.

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