Executive Assistant & Operations Specialist | Customer Experience & CRM | E-commerce Growth

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a high-capacity operations professional with a unique background that blends military-grade administrative precision with the fast-paced world of global e-commerce. For the past year, I’ve served as the Team Lead for a Canadian brand, managing high-volume customer inquiries, CRM workflows, and payment systems. Before moving into the private sector, I worked with the Philippine Air Force Public Information Office, where I handle everything from executive assistance to graphic designing and video editing. I am currently looking for a long-term partnership with a company where I can use my mix of administrative, technical, and creative skills to help a business scale.

Skills & Experience

Skills

Customer Support Social Media Moderation 1-2 Years

E-Commerce » Order processing » Order Fulfillment 1-2 Years

Social media (Instagram, Facebook, and LinkedIn) Outreach, Lead Generation, Data Entry 1-2 Years

Executive & Administrative Assistance 2-5 Years

Admin & Data Support, Email & Task Management, Bookkeeping Assistance, Canva & Social Media Assistance 1-2 Years

Experience highlights

E-commerce VA and Executive Assistant

Humble Estate Corp · November/2024 – Present

• Headed the Customer Service department as Team Lead, overseeing end-to-end
support operations for a global e-commerce brand.
• Managed end-to-end e-commerce operations, including creation and
optimization of product listings on Shopify and Marketplace.
• Spearheaded the training and mentoring of new service team members,
establishing high-level standards to ensure consistent brand representation.

Email Advisor

Spotify, Concentrix · August/2020 – Present

• Provided comprehensive email support to Spotify users, resolving account and
application-related inquiries.
• Ensured the quality and accuracy of podcast content through thorough reviews
prior to uploading.

Administrative Military Personnel

Philippine Air Force · December/2020 – Present

• Managed the complex daily calendar for the Officer-in-Charge, ensuring seamless
time management and coordination of high-level meetings and official activities.
• Prepared sensitive meeting minutes and after-activity reports with 100% accuracy
to facilitate critical follow-up actions and records.
• Organized and maintained office files, ensuring accessibility and accuracy for
historical records.

Administrative Assistant

Shangri-la Makati · January/2016 – Present

• Maintained strict adherence to key control procedures, ensuring the security of
hotel assets.
• Managed the preparation and recording of gate passes for hotel property
inventory.
• Monitored and responded to control panel, emergency alarm, and telephone
systems.
• Facilitated fingerprint specimen submission for new employees and conducted
monthly vingcard inventory.
• Performed a wide range of administrative duties, supporting the efficient
operation of the Security Department.

Customer Service Representative

Barnes & Noble, Harte Hanks · August/2015 – Present

• Handled high-volume inbound customer calls, providing prompt and professional
assistance.
• Tracked and managed delivery statuses through UPS and USPS, ensuring timely
customer notifications.
• Processed customer orders and provided detailed product information.

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