Skills
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
1-2 Years
Customer Retention
2-5 Years
CRM Management | Admin Communication | Lead Gen | Project Management | Scheduling | Client Relations | Marketing & Content Creation
5-10 Years
Customer Success & Support
2-5 Years
*Administrative Support -
2-5 Years
Microsoft word
2-5 Years
~Data Entry
5-10 Years
- Customer Service
5-10 Years
Cost Estimate > Microsoft Excel
2-5 Years
Email & calendar management
2-5 Years
Ringcentral
1-2 Years
Intercom
1-2 Years
✔️Marketing > Appointment Setting
1-2 Years
Experience highlights
Data specialist Virtual Receptionist
Seedmgl CRM
·
March/2026
–
Present
Performed accurate high-volume data entry and maintained customer and company records in CRM systems.
• Researched and verified contact information, company details, phone numbers, and email addresses.
• Worked with CRM and workflow tools while following standard operating procedures and data-quality requirements.
• Managed assigned tasks independently, prioritised workloads, and consistently met daily targets and deadlines.
Data Specialist / Virtual Receptionist
Seed CRM
·
March/2026
–
Present
Performed high-volume data entry, maintained CRM records for customers and contacts. Researched and verified company information, phone numbers, and business data. Used CRM and workflow tools to organize tasks and meet productivity targets.
Administrative Assistant Appointment Setter Customer Support
American income Life insurance
·
November/2024
–
Present
Provided administrative and customer support through phone, email, and digital systems.
• Maintained accurate customer information, handled records, and supported day-to-day administrative processes.
• Used CRM and communication tools to manage enquiries and complete assigned tasks efficiently.
• Assisted with administrative and insurance-related support tasks while maintaining confidentiality and accuracy.
Customer Service Representative Retention Specialist
Transcom Worldwide Philippines
·
April/2024
–
Present
• Handled high-volume customer interactions and resolved enquiries while maintaining a professional phone manner.
• Identified customer needs, provided accurate information, and worked toward suitable resolutions.
• Documented customer interactions and updated records accurately in internal systems.
• Applied customer retention techniques to address concerns and improve customer satisfaction.
Retention Specialist
Transcom Worldwide Philippines
·
April/2024
–
Present
Handled high-volume customer interactions addressing account concerns and retention requests. Identified customer needs and reasons for cancellation. Applied active listening and problem-solving to improve satisfaction and retention outcomes.
