Skills
Customer Support > Insurance > Medical Insurance
2-5 Years
Customer Service Representative Phone/Chat/Email Tier 1
2-5 Years
Hotel reservation
Less than 6 Months
Customer Support > Email Support and chat support
2-5 Years
Accounting > Claims Processing
2-5 Years
5-10 Years
Process improvement
5-10 Years
outlook
10+ Years
- Customer Service
10+ Years
Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack
1-2 Years
CRM > Salesforce
2-5 Years
Project Management > Basecamp>Slack>Monday>Trello>Teams
2-5 Years
Customer Support > Chat Support> Email Support> Shopify>Zendesk
2-5 Years
Experience highlights
Asset Coordinator
Lexmark
·
March/2026
–
/
Process asset lifecycle activities including MACD. Maintain site and location data. Conduct data integrity checks. Lead process improvement discussions and support team development.
Customer Service Specialist
FROC Global
·
May/2025
–
Present
Handle inbound healthcare calls on eligibility, coverage, and claims. Navigate Salesforce systems. Document interactions and meet KPIs. Collaborate with claims processors and suggest improvements.
Customer Advocate
Fusion
·
October/2022
–
Present
Handle high-volume customer calls, chats, emails via Zendesk. Facilitate sales transactions. Provide expert assistance on products. Maintain confidentiality of sensitive information.
Junior Customer Care Executive
WorldRemit
·
March/2020
–
Present
Managed customer queries on transactions via phone, email, chat. Screened customer identification. Investigated unusual transactions. Monitored statuses and released funds securely.
Healthcare Associate
Convergys
·
September/2017
–
Present
Handled calls from healthcare providers on medical insurance coverage. Provided benefits information including deductibles and copayments. Ensured smooth provider-insurer communication.
